I, Warranty:

 

We offer 1 year warranty. Simply send them back to our factory, we will repair for free within the warranty period besides:

(a) any willful modification, alteration or repair in any way made to any part of the product by any persons other than the Company; or
(b) any damage caused by misuse, misapplication of electricity, malicious acts, negligence, inflow of any liquid or dirt, accident, natural calamities, or physical force.

 

II, Refund, replace, repair policy:

A Products with Defective in 7 days can be return and refund:

(1) Customer need to send back the products and pay the shipping cost;

(2) After we get the return items from you, we will check the products:

a, If all is good as original condition, accessories are included, after we test it, it does have quality defective as your report,we will issue a full refund – same as the price on the order.

b, If what we received is a wrong condition: such as broken, or missing parts or plastic baskets were scratched or damaged, etc (we will take the photo and send you as proof of damage), after we test the unit, although it does have quality defective as you reported, in this condition, we reserve the right of a full refund, we will evaluate the lost and issue a partial refund (might deduct some cost, but it depend on the broken situation).

Note: Non-Defective returns :

After we get the return items from you, we will test the unit as you report. If the problem doesn’t occur during our test, actually it is because of your usage or improper environment and so on, it will not be taken as quality defective, then that is not our faulty, this call non-defective returns, handle as below:

a, Can not issue a full refund, will deduct the shipping cost + 20 % restocking fee;

b, If we get the return items in the wrong condition or missing accessories, except deducted the shipping cost + 20% restocking fee, we will evaluate the lost and reserve the rights for missing parts or broken.

c, If you need the items to send back to you, you are responsible for the shipping cost, once more, we will keep original condition same as what we got from you, will not add the missing parts unless you request and pay the cost for them.

B,  Products with Defective in 30 days (but have over 7 days), can be returned and replace:

(1) Customer need to send back the products and pay the shipping cost;

(2) After we get the return items from you, we will check the products:

 a, If all is good as original condition, accessories are return back, after we test it, it does have quality defective as your report,we can exchange a new item and will pay the shipping cost when sending back to you.

 b, If what we received is a wrong condition: such as broken, or missing parts or plastic baskets were scratched or damaged, etc (we will take the photo and send you as proof of damage), after we test the unit, although it does have quality defective as you reported, in this condition, we will evaluate the lost and reserve the right on exchange. Normally we will fix the unit and send back to you (we pay shipping cost). it will be in the original condition the same as we got from you, we will not add the missing parts unless you request and pay the cost for them.

Note: Non-Defective returns :

After we get the return items from you, we will test the unit as you report. If the problem doesn’t occur during our test, actually it is because of your usage or improper environment and so on, it will not be taken as quality defective, then that is not our faulty:

a, Can not exchange a new one;

b, We will keep the original condition the same as what we got from you, will not take positive to add the missing parts for you (unless you request and pay the cost for them).

b, When you need the items to send back to you, you are responsible for the shipping cost. ( Within 30 days adoption: If it is a small defect, we suggest you accept it for saving the time of both of us. We can offer some compensation under your agreement.)

C, Products with Defective in 1 year (over 30 days), can be return and repair:

(1) Customer need to send back the products and pay the shipping cost;

(2) After we get the return items from you, we will check the products:

a, If all is good as original condition, accessories are return back, after we test it, it does have quality defective as your report, we can try to fix it and will send back to you, we pay the shipping cost for you.

Note: Non-Defective returns :

After we get the return items from you, we will test the unit as you report. If the problem doesn’t occur during our test, actually it is because of your usage or improper environment and so on, it will not be taken as quality defective, then that is not our faulty: it will not be taken as quality defective, then that is not our faulty, then handle as below: We keep the original condition(same as what we received) when you need the items to send back to you, you are responsible for the shipping cost.